Archer IT Solutions is pleased to offer its North America-wide on-site technical support services to you. We are confident that your personnel will find dealing with us to be a completely satisfying experience from our certified service advisors and administrative staff, all the way through to our over 1800 expert field engineers. Archer IT Solutions, personnel are carefully scrutinized not only for technical acumen and expertise but also for communication and service skills. Each employee, whether working within the office environment or as a field engineer, has gone through an exhausting hiring process that includes reviewing technical abilities and understanding as well as customer service and communication ability. We have a wide range of experience with all types of computer and network services and have worked with all manner of hardware from high-end servers to notebooks, and PCs to Macs.Our help desk personnel model and procedures are unmatched in this industry. Archer IT Solutions is always developing new and innovative ways to deliver Specialties and information to our clients that is both timely and accurate from diagnosis all the way through completion. Our ability to service both individual locations as well as multi-location businesses is unsurpassed. We have brought together both award-winning software, custom applications, and some of this nation’s leading technology consultants to round up our delivery models. Archer IT Solutions, services many different types of clientele throughout the country that range from small residential setups, non-profit organizations, State and Federal Government Agencies, and both single and multi-location businesses in a wide array of industries and needs. Our help desk services are available throughout all 50 States in both rural and metropolitan areas.Each account is assigned a specific individual account manager that will completely understand your business model, the technical needs of your clients/users and IT management staff, and the relationships you serve. These account managers will work directly with you or your team and perform their duties as the liaison between your company and our certified service advisor staff, who in turn will act as the liaison between our Corporate Headquarters and the field engineers across the nation. Our goal is to help you improve your business performance and lower your IT management costs in any way that we can.Our services far exceed those offered by other companies in this industry. Archer IT Solutions is not merely a technician dispatch company like others within this field. Instead, we pride ourselves in partnering with your company to help ensure quality control and timely delivery of services to support your core disciplines within the business world. With Archer IT Solutions, focusing on your IT needs, you will quickly realize how you are freed up to focus on your company’s goals and objectives.
Archer IT Solutions can service your locations 24 hours per day, 7 days per week (and the typical time it will take to have a technician on-site is less than 24 hours from notification, or sooner if necessary). Our help desk is open 24 hours per day, as well as our individualized web portal in which you can create new tickets, get status updates on previously submitted tickets, cancel tickets and look at the historical data for all your locations in one place. Tickets are monitored from the time of service request until completion, at which time all tickets are invoiced and archived for future viewing and historical data.
For more information, please contact a sales representative.
